V12bat Terms & Conditions – Complete Platform Usage Guide for Malaysia

To register and use the platform v12bat, you must meet the following eligibility requirements at all times:

• At least 18 years old on the date of registration and during active use of the platform.
• Acting in a personal capacity, and not as a representative, agent, or trustee of any other party.
• Not classified as an individual who has requested self-exclusion from the v12bat platform or any other related gambling platform.
• Being located in a jurisdiction where the use of online casino platforms is not explicitly prohibited under the local laws applicable to you.
• Using your own personal funds and not money obtained through illegal or unauthorised means.

V12bat accepts no responsibility for any legal consequences arising from the use of the platform by individuals who do not meet the eligibility requirements above. It is your sole responsibility as the user to ensure that you qualify.

Registering a v12bat account is free. During registration, you are required to provide accurate, complete, and up-to-date information. Inaccurate information may result in your account being suspended or closed, particularly if it affects the withdrawal verification process.

Each individual is only permitted to hold one active account at any one time. This includes situations where a person attempts to register a new account after a previous account was closed due to a terms violation — in such cases, re-registration requires explicit approval from the v12bat team.

You are solely responsible for:

• Keeping your password and account login credentials confidential.
• Ensuring that no one else uses your account, including members of your household.
• Notify v12bat immediately if you suspect your account has been accessed without your authorisation.
• Updating your personal information (email, phone number) whenever changes occur.

Accounts that have been inactive for more than 12 consecutive months may be subject to a monthly administrative fee of RM 10 until the account balance reaches zero or activity is recorded again.

V12bat supports a range of local Malaysian deposit methods for members' convenience. All available methods are:

All deposits must be made in the same name as the member registered on the v12bat account. v12bat does not accept third-party deposits, and any deposit identified as coming from a third party will be returned (less any applicable processing fees) with no bonus credited.

Withdrawals from your v12bat account are subject to the following conditions:

• The minimum withdrawal amount is RM 50 per request.
• Withdrawal requests will be processed within 15 to 30 minutes for local payment methods on standard business days.
• Withdrawals must be made to an account or eWallet registered in the same name as your v12bat account.
• V12bat reserves the right to request additional identity verification before processing withdrawals exceeding RM 10,000.
• If the bonus wagering requirement has not been met, the bonus amount (not the deposit) cannot be withdrawn.

V12bat reserves the right to suspend or withhold withdrawal requests if there is reasonable cause to investigate potential fraud, bonus abuse, or a breach of terms. Affected members will be informed of any such investigation, which will be resolved within 5 business days.

V12bat offers a variety of bonuses and promotions to members from time to time. All bonuses are subject to wagering requirements, which are clearly stated in the terms of each offer. The following general principles apply to all v12bat bonuses:

• The Welcome Bonus may only be claimed once only per member, per IP address, and per device.
• Bonus wagering requirements are typically expressed in a format such as "30x" — meaning you must wager an amount equal to 30 times the bonus value before any related winnings can be withdrawn.
• Wagering contribution rates vary by game category: slots generally contribute 100%, live table games contribute 20%, and Sports Betting contributes between 50% and 100%.
• Bonuses may not be transferred to another member or converted directly into cash credits without first fulfilling the wagering requirements.
• V12bat reserves the right to withdraw any bonus offer if there is evidence of abuse, including matched betting designed to eliminate risk or exploitation of bonus terms.

V12bat reserves the right to modify, suspend, or terminate any promotion at any time without prior notice, subject to legal requirements. Bonuses already credited to your account that are currently in the process of fulfilling wagering requirements will not be affected by such changes.

The v12bat platform offers a wide range of game categories including slots, table games, Live Casino, Sports Betting, and E-Sports. Each category has its own game rules accessible within the platform. The following general rules apply across all categories:

• RNG game outcomes (slots and digital table games) are determined by a independently verified Random Number Generator. Results displayed upon completion of a game are final.
• Live Casino Outcomes is determined by the physical actions of the dealer in the live studio — cards dealt, numbers spun, or dice thrown. Outcomes recorded by the system once a round is complete are final.
• Sports Betting and E-Sports settled based on official results from the relevant match organising body. v12bat is not responsible for delays or inaccuracies in information from third-party sources.
• In the event of a technical disruption during an active game, any outcome already recorded in the system prior to the disruption is valid and final.

Bets placed while odds or table limits displayed are incorrect due to a technical error may be voided by v12bat. In such cases, the full stake will be returned to your account.

The following activities are strictly prohibited on the v12bat platform and may result in immediate account closure with forfeiture of all remaining balances:

• Owning or operating more than one v12bat account.
• Using automated software (bots), automation tools, or any technology to place bets or interact with the platform without manual action from the player.
• Colluding with other players in live table games or poker to gain an unfair advantage.
• Exploiting software bugs, platform errors, or unexpected technical conditions for financial gain.
• Using illegally obtained funds or engaging in money laundering activities through the v12bat platform.
• Engaging in matched betting specifically designed to meet bonus requirements without genuine exposure to the risk of play.
• Sharing your login credentials or allowing another person to access your account.
• Abusing v12bat's affiliate programme or referral system to obtain bonuses through dishonest means.

V12bat reserves the right to suspend or close any member's account with minimum notice under the following circumstances:

• Violation of any section of these Terms & Conditions.
• Providing false or misleading information during registration or the KYC verification process.
• Suspicion or evidence of fraud, money laundering, or other criminal activity.
• Requests from relevant legal authorities.
• Members who have registered for self-exclusion but attempt to access the platform.

You may close your account at any time by contacting the v12bat support team via Live Chat or by emailing support@v12bat.asia. If the closure is for responsible gambling reasons, our team will guide you through a more comprehensive self-exclusion process.

Upon account closure at the member's own request (and not due to a terms violation), any valid balance that has met the wagering requirements will be returned in full via your preferred withdrawal method within 3 to 5 business days.

V12bat provides the platform on an "as-is" basis and makes no guarantee that it will operate without interruption, errors, or delays at all times. Technical disruptions beyond our control — including internet infrastructure issues, server outages, or third-party problems — do not constitute grounds for a liability claim against v12bat.

Specifically, v12bat is not liable for:

• Financial losses resulting from unfavourable betting outcomes — this is an inherent risk of gambling.
• Losses resulting from internet connection disruptions on the player's end.
• Any indirect, consequential, or punitive losses arising from use of the platform.
• Errors in information or data received from third-party sources (e.g., sports results from news sources).

V12bat's maximum liability to any member in any claim shall not exceed the net deposit amount made by that member in the 30 days preceding the claim.

V12bat is committed to protecting the privacy of all members. The collection, use, and storage of your personal data is governed entirely by v12bat Privacy Policy which forms part of this agreement.

In summary, v12bat:

• Collecting personal data only for the stated purposes — account registration, payment processing, identity verification, and service improvement.
• Not selling or sharing your personal data with third parties for marketing purposes without your explicit consent.
• Protecting all data with AES-256 encryption and complying with ISO 27001 security standards.
• Allowing you to request a copy, correction, or deletion of your personal data at any time by emailing support@v12bat.asia.

Your gaming activity data (bets placed, games played, session times) is retained for the period required by licensing obligations and internal audit purposes, as well as to ensure that responsible gaming features function effectively.

V12bat believes that casino gaming should remain a form of entertainment, not a source of financial stress or disruption to daily life. Our platform provides several tools to help you stay in control of your play:

• Deposit Limit: Set daily, weekly, or monthly deposit limits in your account settings. Reductions take effect immediately; increases require 48 hours to take effect.
• Loss Limit: Set a maximum amount you are willing to lose within a given period. Once the limit is reached, you will be unable to place new bets until the period resets.
• Session Time Reminder: Enable automatic notifications to remind you when you have been playing for the duration you have set.
• Self-Exclusion: Freeze your account for anywhere between 24 hours and 5 years. During this period, you will be unable to log in, make deposits, or play. This can be activated in your account settings or via Live Chat.

V12bat reserves the right to modify, add to, or amend these Terms & Conditions at any time. In the event of material changes that significantly affect the rights or obligations of members, notice will be provided via:

• Email to the address registered on your account, at least 7 days before the changes take effect.
• A pop-up notification within the platform upon login.
• Updates the "Last Updated" date at the top of this document.

Continued use of the v12bat platform after the effective date of any changes constitutes acceptance of the updated terms. If you do not agree with the new terms, you have the right to close your account before the changes take effect.

These Terms & Conditions and any disputes arising from them are governed by the applicable laws and jurisdiction of the v12bat platform's licensing authority. In the event of any conflict between a translated version and the official version, the Bahasa Malaysia version shall prevail for members in Malaysia.